Advertising calls and telephone rip-offs have apparently annoyed the people of bundesburg less so far this year. The number of complaints to the federal network agency in the area of telecommunications has fallen sharply.
In the first six months of this year, just under 76.000 consumer complaints received, a good 39.000 fewer than in the same period the year before, as the federal network agency told the german press agency. The bonn authority is responsible for combating the misuse of telephone numbers.
Most complaints were against unauthorized telephone advertising. Good 27.000 consumers contacted the network agency because they had received unsolicited sales calls, for example, for electricity and gas contracts, financial and insurance products, or prize draws. That was just under 4,000 fewer complaints than in the first half of 2019. The authorities can impose fines for unauthorized telephone advertising, which totaled around 1.3 million euros last year.
Complaints about so-called ping calls, which are used to provoke expensive calls to foreign countries, have decreased significantly. Instead of a good 21.500 as in the first half of 2019, this time there were only just under 4300 complaints. Ping calls only ring briefly on your cell phone, whereupon you sometimes reflexively call back because the country code resembles a german area code. If the consumer calls back, he is deliberately kept on the line with difficult-to-understand tape announcements.
In the case of such calls, the federal network agency can, among other things, impose a "billing and collection ban" – which means that the high international telephone charges do not have to be paid after all. If the bill has already been paid, it’s too late. Then the victim has a civil claim against unknown parties abroad.